We do not offer refunds on gift vouchers unless they are  faulty or damaged. If your gift voucher has arrived faulty or damaged please contact us asap on  03 3810808.


All orders under $500 have a $6.50 courier fee. All of our items are couriered in a signature required tracked courier bag by Courier Post. Deliveries should arrive within 1-2 business days.



lf you want to cancel your order please contact us as soon as possible and we will happily cancel the order if you reach us before it has been shipped.



Through our website we offer Gift Vouchers to be used in a variety of denominations in New Zealand Dollars. If you require a different amount from what is specified please contact us or come in and visit the spa and we will be happy to help.



Beauty at The Tannery regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Beauty at The Tannery users, and conforms to Internet privacy standards.

Collection of Information

In order to use the we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. 

Any information collected by Beauty at The Tannery is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. 

Use of Collection Information 

Any details collected from Beauty at The Tannery customers is required in order to provide you with our products and/or services, and a high level of customer service. 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.